Queen's Ward — Support
Have a question, found a bug, or something's not working right? Email us directly at hello@anviksolutions.com and we'll get back to you.
Sign in with Google or Apple from Settings → Account and your points, level, streak, achievements, and unlocked themes sync automatically. Your local coin balance and lives stay on the device they were earned/started on by design.
See our dedicated Delete Account & Data page — it's instant from inside the app, no email needed.
Make sure you're signed in to Game Center (Settings app → your name → Game Center) and connected to the internet, then reopen the app. Sync happens automatically at natural points (app open, after a level, opening the leaderboard) — it isn't instant if you're checking on two devices side by side.
Lives regenerate automatically over time — check the timer on the Out of Lives screen. Watching a rewarded ad (when available) can also grant an extra life or hint immediately.
Email hello@anviksolutions.com with as much detail as you can (what you were doing, what you expected, what happened instead) — we read every message.
For how we handle your data, see our Privacy Policy.